For quality and sanitary reasons, no refund or exchange will be possible if the item has been opened or used.
Within 15 days following your order reception, you can, for any reason, return an item to JuliaBerry Aprons ( ) and obtain a full refund (we will also refund reasonable shipping costs if the return results from an error of ours) to the following conditions :

Items must be returned unused in their original condition
Used items are never refunded
Only items purchased on JuliaBerry Aprons ( ) can be returned and refunded. We do not exchange, except for defective or damaged items. Items returned more than 15 days after receipt, items that are not in condition to be restocked or incomplete will be subject to return costs at our discretion. We cannot accept returned items after 30 days. 30 days after the the transaction, the manufacturer’s warranty applies. We confirm your refund by email when the returned item has been received and processed. You will receive the refund by the same payment method you use to purchase the item within 7 to 14 business days following the receipt of your returned item. If the return does not result from a mistake of ours, we will deduct the shipping costs from your refund. Please note that JuliaBerry Aprons ( ) will not pay for shipping costs when you decide to return an item. Choosing the delivery service is at your discretion. However, we encourage using regular “on earth” service. This minimizes shipping costs and, most importantly, the risk of customs charges and taxes. Make sure to include insurance and tracking number to the shipping service you choose. If the package is damaged or lost by the shipping service, you can claim for their compensation. Please note that you are responsible for the item you send until it arrives at our warehouse. Always include a full version of your return form and personal comments in the package, specifying whether it is an exchange, refund or, in cases our return policy applies, a repair. Occasionally, we recommend that you track the package to ensure a smooth return. We manage your return usually within 24-48 hours after the arrival of the package at our warehouse. Make sure that the package was delivered before contacting us for any questions about refund, exchange or repair.

To return your product, you should mail your product to: 2209 - 151 Beecroft Road North York Ontario CA M2N7C4

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.